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Ik deel je zorg over goede mens/machine interactie. Volgens mij is dat echter los van wel-of-niet SOA te realiseren. Echter: goede mens/machine interactie valt of staat OOK bij het begrijpen waar we het over hebben: de order, zoals die wordt gezien door de logistiek manager, voorschotelen aan de verkoper leidt tot de baylonische spraakverwarring waar op doel. Dus: ook de mens/machine interactie is, net als SOA, gebaat bij het onder controle krijgen van die contextuele verschillen!
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